Hp Officejet 6500a E710a Manual Users Guide Troubleshooting

Hp Officejet 6500a E710a Manual Users Guide Troubleshooting free pdf ebook was written by HP Business Printing Division Customer Education on June 01, 2010 consist of 99 page(s). The pdf file is provided by h10032.www1.hp.com and available on pdfpedia since May 20, 2011.

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Hp Officejet 6500a E710a Manual Users Guide Troubleshooting pdf




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Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 1
OFFICEJET 6500A Getting Started Guide Guide de démarrage Guía de instalación inicial Guia de Pimeiros Passos E710
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Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 2
Copyright Information © 2010 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 6/2010 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark credits Microsoft ® and Windows ® are U.S. registered trademarks of Microsoft Corporation. Informations sur le copyright © 2010 Copyright Hewlett-Packard Development Company, L.P. Édition 1, 6/2010 Toute reproduction, adaptation ou traduction sans autorisation écrite préalable est interdite, à l’exception de ce qui est autorisé en vertu des lois sur le copyright. Les informations contenues dans ce document sont sujettes à des modifications sans préavis. Les seules garanties couvrant les produits et les services HP sont celles stipulées de façon explicite dans les déclarations de garantie accompagnant ces produits et services. Rien dans le présent document ne peut être considéré comme constituant une garantie supplémentaire. HP n’est en aucun cas responsable des éventuelles omissions ou erreurs d’ordre technique ou éditorial contenues dans le présent document. Crédits Microsoft ® et Windows ® sont des marques commerciales de Microsoft Corporation aux Etats-Unis. 2
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 3
Contents Use the printer ......................................................................................................................................................2 HP Digital Solutions..........................................................................................................................................3 Internet features ...............................................................................................................................................3 Set up and use fax ................................................................................................................................................5 Set up fax .......................................................................................................................................................5 Use fax......................................................................................................................................................... 10 Fax and digital phone services ........................................................................................................................ 13 Set up wireless (802.1 communication (some models only) ...................................................................................... 14 1) Solve setup problems ........................................................................................................................................... 17 Problems setting up the printer ......................................................................................................................... 17 Problems installing the software ....................................................................................................................... 17 Problems setting up fax ................................................................................................................................... 17 Wireless (802.1 setup problems .....................................................................................................................20 1) Use the Embedded Web server (EWS) ...................................................................................................................22 Hewlett-Packard limited warranty statement .............................................................................................................23 Safety Information Always follow basic safety precautions when using this printer to reduce risk of injury from fire or electric shock. 1. 2. 3. 4. 5. 6. Read and understand all instructions in the documentation that comes with the printer. Observe all warnings and instructions marked on the printer. Unplug this printer from wall outlets before cleaning. Do not install or use this printer near water, or when you are wet. Install the printer securely on a stable surface. Install the printer in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. If the printer does not operate normally, see the user guide (which is available on your computer after you install the software). There are no user-serviceable parts inside. Refer servicing to qualified service personnel. Use only the external power adapter provided with the printer. Note: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage. 7. 8. 9. Contents English 1
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 4
1. Use the printer Thank you for purchasing this printer. With this printer, you can print documents and photos, scan documents to a connected computer, make copies, and send and receive faxes. To scan, copy, and send faxes, you can use the printer’s control panel. You can also use the control panel to change settings, print reports, or get help for the printer. Tip: If the printer is connected to a computer, you can also change the printer settings using software tools available on your computer, such as the printer software or the embedded Web server (EWS). For more information about these tools, see the user guide (which is available on your computer after you install the software). Where’s the user guide? The user guide for this printer (also called “Help”) is not provided in printed format. Instead, it is placed on your computer while the installation program is installing the HP software. This guide provides information on the following topics: Troubleshooting information Important safety notices and regulatory information Information about supported printing supplies Detailed user instructions Windows: Click Start, select Programs or All Programs, select HP, select the folder for your HP printer, and then select Help. Mac OS X: From the Finder, click Help > Mac Help. In the Help Viewer window, choose your printer from the Mac Help pop-up menu. You can open this guide either from the HP print software (Windows) or from the Help menu (Mac OS X): Also, an Adobe Acrobat version of this guide is available on HP’s support Web site (www.hp.com/support). 2 Use the printer
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 5
HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. Learn more! English 3 For more information about setting up and using these digital solutions, see the user guide. (The user guide is available on your computer after you install the software.) Scan to Computer Using the printer, you can simply walk up to the printer, touch a button on the printer’s control panel, and either scan documents directly to a computer or quickly share them with business partners as e-mail attachments. Note: If you are using a computer running Microsoft® Windows® and if your computer does not appear in the list of destinations on the printer’s control-panel display, you will need to restart your HP software’s scan function on the destination computer. To restart the scan function, click the Start on your computer desktop, select Programs or All Programs, select HP, select the folder for your HP printer, and then select your HP printer. In the window that appears, click the Activate Scan to Computer option. HP Digital Fax (Fax to PC and Fax to Mac) Never lose important faxes misplaced within a stack of paper pages again! Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files. In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste. Internet features The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials. Note: To use these Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these Web features if the printer is connected using a USB cable. Note: In addition to these solutions, you can send print jobs to the printer remotely from mobile devices. With this service, called HP ePrint, you can print from e-mail connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. Use the printer
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 6
HP Apps HP Apps provide a quick and easy way to access, store, and print business information without a computer. Using HP Apps, you can gain access to content stored on the Web, such as business forms, news, archiving, and more—right from the printer’s control-panel display. To use HP Apps, the printer needs to be connected to the Internet (either using an Ethernet cable or wireless connection). Follow the instructions on the printer’s control panel to enable and set up this service. New Apps are periodically added and you can select and download to the printer’s control panel for use. For more information, visit www.hp.com/go/ePrintCenter. Note: For a list of system requirements for this Web site, see the user guide (which is available on your computer after you install the software). Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following: • Quickly and easily create amazing, professional- quality brochures, flyers, business cards, and more. Choose from thousands of customizable templates created by award-winning business graphic designers. • A variety of print options allow you to get exactly what you need, when you need it. For immediate, high- quality results, print on your printer. Other options are available online from HP and our partners. Achieve the professional quality you expect, while minimizing printing costs. • Keep all of your marketing materials organized and readily accessible in your Marketsplash account, available from any computer and directly from the printer’s control-panel display (on select models only). To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit marketsplash.com. Note: For a list of system requirements for this Web site, see HP Web site specifications, in the user guide (which is available on your computer after you install the software). Note: Not all Marketsplash tools and services are available in all countries, regions and languages. Visit marketsplash.com for the most current information. HP ePrint With HP ePrint, you can print from e-mail connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless connection) • A device that has a functioning e-mail capability Follow the instructions on the printer’s control panel to enable and set up the printer’s Web Services. For more information, see www.hp.com/go/ePrintCenter 4 Use the printer
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 7
2. Set up and use fax This printer allows you to send and receive black-and-white and color faxes. Set up fax Before using the fax feature, follow these steps to connect your printer successfully. Tip: You can use the Fax Setup Wizard (Windows) or HP Utility (Mac OS X) to set up the fax. For more information about fax features available with the printer, see the user guide (which is available on your computer after you install the software). IMPORTANT: Check the “Finding fax setup information” box for your country/region. If your country/region is included in the list, visit the Web site for setup information. If your country/region is not listed, follow the instructions provided in this guide. Finding fax setup information If you are in one of the following countries/regions, visit the appropriate Web site for information about setting up fax. Austria Belgium Dutch French Denmark Finland France Germany Ireland Italy Norway Netherlands Portugal Spain Sweden Switzerland French German United Kingdom www.hp.com/at/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.dk/faxconfig www.hp.fi/faxconfig www.hp.com/fr/faxconfig www.hp.com/de/faxconfig www.hp.com/ie/faxconfig www.hp.com/it/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp.se/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig Set up and use fax English 5
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 8
Step 1: Connect the printer to the phone line Before you begin… Before beginning, be sure you have done the following: office. For more information, see the user guide (which is available on your computer after you install the software). CAUTION: If you use a phone cord other than the one provided with the printer, you might not be able to fax successfully. Because phone cords that you might be using in your home or office can be different from the one provided with the printer, HP recommends that you use the phone cord that is provided with the printer. 2. Connect any other telephone equipment. For more information about connecting and setting up additional devices or services with the printer, see the boxes in this section or see the user guide. Note: If you encounter problems setting up the printer with other equipment or services, contact the company that provided the equipment or service. Tip: If you subscribe to a voicemail service on the same phone line that you will use for faxing, you cannot receive faxes automatically. Because you must be available to respond in person to incoming fax calls, be sure to turn off the Auto Answer feature. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service or to obtain a separate telephone line for faxing. 3. After you have connected the printer and any other telephone equipment, go to ”Step 2: Test fax setup” on page 8. Installed ink cartridges Loaded A4- or Letter-size paper in the tray Have the telephone cord and adapter (if provided with the printer) ready. For more information, see the setup poster included in the box with the printer. To connect the printer and any other telephone equipment or devices, complete the following steps: 1. Using the phone cord provided in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. Note: You might need to connect the provided phone cord to the adapter provided for your country/region. Note: If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or 1 1 Telephone wall jack 2 1-LINE port on printer 2 What is a distinctive ring service? Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax. For information about setting up distinctive ring, see ”Step 3: Configure fax settings” on page 8. 6 Set up and use fax
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 9
Connecting to a DSL/ADSL line If you subscribe to a DSL/ADSL service, follow these steps to connect the fax. 1 2. Connect the telephone cord provided with the printer between the DSL/ ADSL filter and the 1-Line port on the printer. 2 3 1 Telephone wall jack 2 DSL/ADSL filter and telephone cord (provided by your DSL/ADSL service provider) 3 Telephone cord provided in the box with the printer, connected to the 1-LINE port on the printer Connecting additional equipment Remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. If you are connecting additional equipment, such as a dial-up computer modem or a telephone, you will need to purchase a parallel splitter. A parallel splitter has one RJ-1 port on the front and two RJ-1 ports on 1 1 the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-1 ports 1 on the front and a plug on the back. Note: If you subscribe to a DSL/ADSL service, connect to the DSL/ADSL filter to the parallel splitter, and then use the HP- provided telephone cord to connect the other end of the filter to the 1-Line port on the printer. Remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a telephone set or telephone answering machine to the 2-EXT port. Next, connect the second port of the parallel splitter to the DSL/ADSL modem which is connecting to the computer. 7 1 3 4 2 5 6 1 Telephone wall jack 2 Parallel Splitter 3 DSL/ADSL filter (available from your DSL/ADSL service provider) 4 Phone cord provided with printer 5 DSL/ADSL Modem 6 Computer 7 Telephone Set up and use fax English 7 1. Connect the DSL/ADSL filter and telephone cord provided by your DSL/ ADSL service provider between the telephone wall jack and the DSL/ ADSL filter.
Hp Officejet 6500a E710a Manual Users Guide Troubleshooting - page 10
Step 2: Test fax setup Test your fax setup to check the status of the printer and make sure it is set up properly for faxing. The fax test does the following: • Tests the fax hardware • Verifies the correct type of phone cord is connected to the printer • Checks that the phone cord is plugged into the correct port • Checks for a dial tone • Checks for an active phone line • Tests the status of your phone line connection 1. 2. From the printer’s control panel, touch right arrow then touch Setup. and Touch Tools, and then touch Run Fax Test. The printer displays the status of the test on the display and prints a report. After the test is finished, the printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. For additional troubleshooting information, see ”Problems setting up the printer” on page 17. Once the fax test has run successfully, go to ”Step 3: Configure fax settings” on page 8. 3. Step 3: Configure fax settings Change the printer’s fax settings to meet your needs after you have connected the printer to a phone line. Note: To use the same fax resolution and lighter/darker settings for all faxes sent from the printer, configure the settings as you wish, and then touch Set as New Defaults. Where can I change fax settings? You can configure fax settings using the following tools: Printer’s control panel Touch Fax on the printer’s control panel, touch Settings, and then select the setting you want to configure. HP software If you have installed the HP software on your computer, you can configure fax settings using the software that was installed on your computer. For more information about using these tools or settings, see the user guide. If you want to configure this setting… Auto Answer Set the answer mode to On if you want the printer to automatically answer incoming calls and receive faxes. The printer will answer these incoming calls after the number of rings that has been specified in the Rings to Answer setting. Rings to Answer (Optional) Set the number of rings to answer Note: The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. …do this: 1. 2. 3. 1. 2. 3. 4. 5. Touch right arrow and then touch Setup. Touch Fax Setup, and then touch Basic Fax Setup. Touch Auto Answer, and then touch ON. Touch right arrow and then touch Setup. Touch Fax Setup, and then touch Basic Fax Setup. Touch Rings to Answer. Touch up arrow or to change the number of rings. Touch Done, to accept the setting. 8 Set up and use fax
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